Trade Forex VPS strive hard to maintain 100% availability of Network and Server to all Customer. In unavoidable circumstances which may happens, so we have developed a Service Level Agreement (SLA).

Trade Forex VPS guarantees that the network will be available 100% of the time in a given month, excluding scheduled maintenance. If we are unable to provide 100% availability of Server/Network uptime guarantee, credits will be made available to each client on monthly basis service charge for the affected service. Credits will be calculated according to the case, duration , affected service.

Exceptions

Credits will not be given to Customer under the circumstances which are beyond control of Trade Forex VPS.

Some of the circumstances are like war, armed conflict, fire, flood, strike, any failure of performance, whether or not limited to acts of God or any government acts, hackers or virus attacks, Scheduled maintenance, does not include services or software running on the client’s server. Any networks or network equipment not owned or controlled by Trade Forex VPS. Trade Forex VPS will guarantee only those areas considered under the control of Trade Forex VPS

Credit Request And Payment Procedures

customer will have to mail the unavailability of server to [email protected] within Eight (8) working days. The refund due to SLA shall not be more than the amount paid by the